large format printing solutions
Call us on 1300 499 023
Wilenco can provide complete service for your large format printer, cutter and RIP software. From a relatively simple schedule service through to complex intermittent fault or print quality issue involving the interaction between multiple pieces of equipment we have the knowledge and experience to help get you back in production. With an IT specialist on staff we are able to effectively deal with your system as a whole rather than just your printing equipment in isolation.
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1300 499 023
We service most large format printers and plotters
Contact us to see if we can maintain your equipment
Print output is the result of the interaction between the components such as your printer/plotter, PC, rip, media, file, operating environment etc. None of these items works alone and it is important that whoever you trust to look after your equipment understands the operation and interaction between all the parts of your complete system. At Wilenco we do have this understanding and we are able to view your system as a whole when assessing any print issues you may be having.
Summary of Services
Authorised Mutoh service agent and servicing most other brands of printers and plotters
Preventative maintenance (schedule) servicing
Repair and resolution of print quality issues
EasySIGN distributor and reseller for Caldera, SAi (Flexi Sign) and Onyx rips.
Sales, upgrades, installations, setups
Printer and Plotter Service
The importance of schedule servicing cannot be overstated. All large format printers have components that are consumed with use and should be replaced in accordance with the manufacturer s guidelines. If you do not replace them they will deteriorate, eventually getting to the point where you will, at best, get print quality issues through to a worst case situation where the failing part causes damage to a more significant part of the printer such as the print head. Similar to when you get your car serviced the scheduled printer service also allows our technician to check, lubricate and adjust all the relevant non consumable mechanical parts of the printer as well as install any required firmware updates.
The best way to maintain your print quality, minimise your downtime and look after your investment is to talk to us about establishing a service routine for your equipment.
Printer and Plotter Repair
When something goes wrong you want it fixed as soon as possible. We understand that. Contact us as soon as you can and remember, the more information that you can give us (such as: what you were doing, what did/did not happen, RIP, media, what fixes you may have already tried etc) the better we will be able to assess the possible area of the problem.
Service IT Equipment
Don't neglect your IT. A well managed system will improve your productivity, allow you to concentrate on what is important (doing business rather than running your business) and provide security for your data.
We can assess your system, discuss your current and future requirements and then advise you on the best option for your business. Options can range from a single workstation through to a full replacement system including VOIP, print room integration, satellite locations and remote access.
Want the security of knowing that your system is being maintained and that you have someone to call if you have a problem? Support contracts are available for new and existing systems - call us to discuss
VJ Printing Guide
VJ Cleaning Guide
Print & Cut Overview
The Valuejet Printing Guide
Optimise your output to suit your requirements on a job by job basis. A guide to Print Modes, Wave Forms and Effects to help you understand what they do and select the right combination for the job at hand.
Valuejet User Maintenance
A guide to cleaning the cap, wiper and around the print head. The video depicts a VJ1604 but the technique is similar across the range. Refer to your user manual for model specific instruction.
Separate Print and Cut - The Mutoh Way
Mutoh choose to not make a combined print and cut device. Why? Click on the link to discover the advantages to you of separate print and cut and why this is the Mutoh Way.
Address: Unit 1/1 Kerryl Street
Kunda Park QLD 4556
Unit 28/3 Kelso Cresent
Moorebank NSW 2170
Phone: 1300 499 023 Email: firstname.lastname@example.org
Wilenco has proudly been at the forefront of the digitisation of the signage and graphics industries in Australia. For over 30 years our goals have remained the same - to provide the right advice, the right equipment and the best service that we can to all our customers.
2016 Copyright by Wilenco Pty Ltd. All Rights Reserved.